AI-Powered Product Support
Provide instant, intelligent support for your products with voice and text-based AI assistance. Powered by your product documentation.
Everything You Need for Product Support
AI-Powered Chat
Intelligent assistant that continuously learns from past tickets and resolutions to diagnose and resolve common issues — often before a ticket is even needed.
Voice Support
Speak naturally with our real-time voice assistant for hands-free support. Handles complex queries with natural conversation flow across multiple languages.
Knowledge Base
Upload product manuals, FAQs, and documentation to power intelligent responses. Automatically indexes new content and keeps your knowledge base up to date.
Issue Tracking
When AI can't fully resolve an issue, it creates detailed tickets with diagnostics, root-cause analysis, and suggested solutions for your team.
Smart SLA Management
Automatically tracks response and resolution times, prioritizes tickets by urgency, and alerts your team before SLA deadlines are breached.
Analytics & Insights
Real-time dashboards with resolution rates, trending issues, and customer satisfaction scores — helping you spot patterns and continuously optimize your support.
Why AI Beats Traditional Support
See how AI-powered support compares to hiring human agents
Human Agent
- ~EUR 4.27per resolved issue
- 11 min average resolution
- 30% need follow-up calls
- Business hours only
- Weeks of training per agent
- 1-2 languages
Gridex Support
- from EUR 0.20*per message unit
* EUR 0.20 per message unit. Total cost depends on conversation length (e.g. 5-unit chat = EUR 1.00).
- 2-3 min instant resolution
- No follow-up needed
- 24/7 availability
- Learns from your docs instantly
- All configured languages
Simple, Transparent Pricing
Pay only for what you use. No hidden fees.
Starter
EUR 20/seat/mo
Everything you need to get started
- Support ticket management
- Knowledge base for your products
- AI-powered chat support
- Customer self-service portal
- Customer satisfaction surveys
Professional
EUR 50/seat/mo
For growing teams that need more power
- Everything in Starter, plus:
- AI voice support
- SLA tracking & alerts
- Workflow automation
Business
EUR 75/seat/mo
For teams that need compliance & control
- Everything in Professional, plus:
- Activity audit trail with CSV export
- Per-user permission management
Enterprise
EUR 100/seat/mo
The complete platform for large teams
- Everything in Business, plus:
- Dedicated account support
- Custom onboarding
- Event webhooks (coming soon)
AI Text Chats
from EUR 0.20 per chat
Charged in EUR 0.20 units based on conversation length
AI Voice Support
EUR 0.30 per minute
Flat rate for all AI voice modes (AI Agent, Call Copilot, Call Flow)
Knowledge Base Storage
1 GB included free with every plan
Start with a 14-day free trial
Includes 50 text chats and 10 voice minutes. No credit card required.
Why Switch to AI Support?
Everything your team needs, without the overhead
24/7 Availability
No shifts, no overtime, no sick days. Always on.
Instant Knowledge Lookup
3-5 seconds vs 1-5 minutes for a human to search manuals.
Zero Training Cost
Upload your documentation and the AI learns instantly.
Scales Instantly
Handle 1 or 1,000 conversations simultaneously. No hiring needed.
Multilingual
Support customers in any configured language automatically.
Smart Diagnostics
Knowledge graph powered root-cause analysis with proven solutions.
Ready to Transform Your Product Support?
Start providing intelligent, 24/7 support for your customers today.